fp777 Privacy Policy

1. Overview

This Privacy Policy applies to all personal data collected and processed by fp777 in connection with the operation of the fp777 Platform at https://fp777.io. It covers all products and features available on the Platform, including Cricket Betting, Slots, Live Casino, Finance / Wallet, Circle, and any other service offered by fp777 now or in the future.

By registering an account on fp777, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. Where there is any conflict between this Policy and another document, this Privacy Policy governs with respect to data protection matters.

2. Data We Collect

fp777 may collect and process the following categories of personal data about you:

2.1 Identity and Contact Data

• Full legal name as it appears on your Bangladesh National ID (NID) card or passport
• Date of birth
• Residential address in Bangladesh (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address
• Mobile phone number (including the number registered with bKash, Nagad, or Rocket)
• National ID (NID) number or passport number, as provided during KYC verification

2.2 Financial and Transaction Data

• Deposit and withdrawal transaction records including amounts in BDT (৳), timestamps, and payment method used
• Mobile financial service account details (e.g., bKash account number, Nagad account number) to the extent required to process payments
• Bank account details where bank transfers are used (e.g., Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank)
• Visa or Mastercard details where card payments are processed (card numbers are handled by PCI-DSS compliant payment processors and are not stored by fp777)
• Bonus and promotional credit history

2.3 Account and Gaming Activity Data

• Username and account registration details
• Betting history, game session records, wagering amounts, and results across Cricket Betting, Slots, Live Casino, and other fp777 products
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status, cooling-off periods)
• Support ticket history and communications with the fp777 support team

2.4 Technical and Device Data

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Session timestamps and login/logout records
• Referral source (how you arrived at fp777, e.g., direct, search engine, affiliate link)
• Cookie identifiers and similar tracking data (see Section 7)

3. How We Collect Your Data

fp777 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact support, or participate in a promotion.
• Automatically — through your use of the fp777 Platform, via cookies, server logs, and similar tracking technologies that record technical and behavioural data about your session.
• From third parties — including identity verification and KYC service providers, payment processors (bKash, Nagad, Rocket, Upay, banks), fraud prevention services, and analytics providers, where such data is necessary to verify your identity, process your payments, or protect the integrity of the Platform.

4. How We Use Your Data

fp777 uses the personal data we hold about you for the following purposes:

Purpose	Description
Account Management	To create, manage, and maintain your fp777 account, including processing your registration and verifying your identity.
Payment Processing	To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard in Bangladeshi Taka (BDT).
KYC & Compliance	To verify that you meet the minimum age requirement of 21 years, confirm your identity, and meet applicable legal and compliance obligations.
Service Delivery	To provide access to Cricket Betting, Slots, Live Casino, Finance / Wallet, Circle, and all other fp777 Platform features.
Responsible Gaming	To monitor gaming activity and enforce responsible gaming tools including deposit limits, session limits, cooling-off periods, and self-exclusion.
Fraud & Security	To detect, investigate, and prevent fraudulent activity, money laundering, duplicate accounts, bonus abuse, and other security threats.
Customer Support	To respond to your support enquiries, resolve disputes, and maintain a record of communications for quality assurance purposes.
Marketing	To send you promotional offers, bonus notifications, and platform updates where you have opted in. You may opt out at any time.
Analytics & Improvement	To analyse Platform usage patterns and improve our products, features, and user experience for players across Bangladesh.

5. Legal Basis for Processing

fp777 processes your personal data on the following legal bases:

• Contractual necessity — processing that is required to perform our obligations under the Terms & Conditions you have entered into with fp777, including account management, payment processing, and service delivery.
• Legitimate interests — processing that is necessary for fp777's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and analytics, provided those interests are not overridden by your rights and interests.
• Legal obligation — processing required to comply with applicable laws and obligations, including KYC identity verification, age verification, and anti-money laundering requirements.
• Consent — where we rely on your explicit consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Data

fp777 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties strictly on a need-to-know basis:

6.1 Payment Processors

Your payment details are shared with the relevant payment service provider (e.g., bKash, Nagad, Rocket, Upay, or your bank) solely to process your deposit or withdrawal transaction. fp777 does not store full card numbers; card data is handled by PCI-DSS compliant processors.

6.2 KYC and Identity Verification Providers

Your identity documents and personal details may be shared with third-party KYC verification services to confirm your identity and age as required by our compliance obligations. These providers are contractually bound to process your data only for the specified verification purpose.

6.3 Game Providers

Where technically necessary for the delivery of casino games and betting markets, limited account identifiers may be shared with game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers are not permitted to use this data for independent marketing or profiling purposes.

6.4 Analytics and Security Services

Anonymised or pseudonymised technical data may be shared with analytics and fraud prevention providers to help fp777 improve the Platform and protect it against security threats. Where possible, data is anonymised before sharing.

6.5 Legal and Regulatory Disclosure

fp777 may disclose your personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of fp777, its players, or the public.

7. Cookies & Tracking Technologies

fp777 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you between sessions, maintain your login state, and understand how players use the Platform.

7.1 Types of Cookies Used

• Essential cookies — required for the Platform to function correctly, including session management and login state. These cannot be disabled.
• Analytics cookies — used to collect anonymised information about how players navigate the Platform, which pages are most visited, and where errors occur. This helps us improve fp777 for all users.
• Preference cookies — used to remember your account settings and preferences between sessions, such as your preferred language or notification settings.
• Marketing cookies — used to track which promotions you have seen and to measure the effectiveness of fp777's marketing campaigns. These are only activated where you have provided consent.

7.2 Managing Cookies

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fp777 Platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

8. Data Retention

fp777 retains your personal data for as long as your account remains active and for a period thereafter as required by our operational, legal, and compliance obligations. In general terms:

• Account and transaction records are retained for a minimum of five (5) years following account closure, to meet our anti-money laundering and financial record-keeping obligations.
• KYC documents (identity and address verification documents) are retained for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Gaming activity logs are retained for a minimum of three (3) years following the relevant activity, for dispute resolution and responsible gaming monitoring purposes.
• Support communications are retained for two (2) years following resolution of the relevant matter.
• Marketing preferences and consent records are retained until you withdraw consent or for two (2) years following your last interaction with fp777 marketing communications, whichever comes first.

Following the expiry of the applicable retention period, fp777 will securely delete or anonymise your personal data so that it can no longer be associated with you.

9. Data Security

fp777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and fp777 servers
• Secure, access-controlled server infrastructure with regular security patching and updates
• Role-based access controls limiting internal data access to authorised personnel with a legitimate operational need
• Regular internal security reviews and vulnerability assessments
• Intrusion detection and monitoring systems to identify suspicious activity
• Two-factor authentication (2FA) options for player accounts to provide an additional layer of login security

While fp777 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fp777 account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

10. Your Data Rights

As a player on the fp777 Platform, you have the following rights with respect to your personal data:

• Right of access — you have the right to request a copy of the personal data fp777 holds about you.
• Right to rectification — you have the right to request that inaccurate or incomplete personal data held by fp777 be corrected or completed.
• Right to erasure — in certain circumstances, you have the right to request that fp777 delete your personal data. This right is subject to our legal retention obligations — we may be required to retain certain data even after a deletion request.
• Right to restriction — you have the right to request that fp777 restrict the processing of your data in certain circumstances, for example where you contest the accuracy of the data or object to its processing.
• Right to object — you have the right to object to processing based on our legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.

To exercise any of these rights, please contact the fp777 support team at [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) days, or advise you if a longer period is required.

11. Minors & Age Verification

fp777 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age requirement for registration and use of the fp777 Platform is 21 years, in line with our Terms & Conditions.

As part of our KYC process, fp777 verifies the age of all players using government-issued identification documents. If fp777 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to suspend the relevant account, delete the data, and return any real-money balance held in that account to the payment source from which it was deposited.

12. International Data Transfers

fp777 operates primarily to serve players located in Bangladesh. In some cases, personal data may be processed or stored on servers located outside Bangladesh — for example, where our third-party technology or game providers are based in other countries. In all such cases, fp777 ensures that appropriate contractual and technical safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh, including data processing agreements that bind recipients to confidentiality and security obligations.

13. Third-Party Services and Links

The fp777 Platform may reference or be accessed via third-party services, including game providers, payment processors, and affiliate partners. This Privacy Policy applies solely to data processed by fp777 in connection with the fp777 Platform. fp777 is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third party whose services you use in connection with fp777.

Game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi operate their own data processing environments. Where fp777 shares data with these providers, it is governed by data processing agreements that restrict their use of player data to the delivery of their gaming services only.

14. Amendments to This Policy

fp777 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, fp777 will notify you by posting the updated Policy on this page with a revised effective date, and may additionally notify you by email or in-platform notification.

Your continued use of the fp777 Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the amended Policy, you must stop using the Platform and may request account closure by contacting [email protected].

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fp777 handles your personal data, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your fp777 account dashboard
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response Time: Typically under 10 minutes via live chat; within 24 hours via email

When contacting us about a data rights request, please include your registered account email address or mobile number so that we can verify your identity and locate your account records efficiently.